Refund policy

We want you to feel confident shopping with Be Bold Clothing.

Change of mind

Due to hygiene reasons, we do not accept returns or exchanges on underwear. If you item arrives faulty or not as described, you’re covered under NZ consumer law - see our Returns and Refund Policy for how to request a replacement, repair, or refund.

Faulty items

If your item is faulty, damaged, or not as described, you are entitled to a remedy under the Consumer Guarantees Act 1993.

You can choose:

  • A replacement

  • A repair

  • Or a refund (where applicable)

How to request a return

Email us within 7–14 days of receiving your order with:

  • Your order number

  • A description of the issue

  • Photos (if applicable)

We’ll guide you through the next steps.